How it works

Getting your treatment with My London Pharmacy is easy. Simply answer a few quick questions for our UK-licensed medical team, and if you're eligible, you'll receive an MHRA-approved treatment delivered discreetly to your door in as little as 24 hours.

Woman completing a free online consultation with My London Pharmacy
Step 1

Free Online Consultation

Our online service is designed to provide you with a professional medical consultation in just two minutes. It's completely free, entirely private, and requires no appointments. We focus on what matters most, asking the essential questions to get your treatment issued as quickly as possible. As part of the consultation, you will be required to upload a clear photo and a short video of yourself to verify your identity and ensure safe prescribing.

Completely free & no appointments needed
Reviewed by UK-licensed prescribers
100% private and confidential
Step 2

Treatments from Professionals

If you're eligible for treatment, our UK-licensed medical team will issue you an MHRA-approved medication. Your treatment is personalised to meet your specific needs, and you can request a new consultation anytime for ongoing support.

Issued by UK-licensed medical professionals
MHRA-approved medications only
Personalised to your specific needs
UK-licensed medical professionals at My London Pharmacy
Discreet delivery packaging from My London Pharmacy
Step 3

Your Privacy is Our Priority

At My London Pharmacy, we handle your delivery with complete discretion from start to finish. We won't contact your GP without your consent, and your bank statement won't reveal anything about your purchase. Once your treatment is approved, we send it directly to your door in plain, unbranded packaging, ensuring your privacy every step of the way.

Plain, unbranded packaging every time
Discreet bank statement billing
GP will not be contacted without your consent

Got a question?

We're here to help. Reach out to our team through any of the options below.

or
Browse our FAQs
Find quick answers to the most common questions about our service, treatments, and delivery.
Visit our Help Centre
Browse guides and step-by-step help for managing your account, orders, and treatments.
Not sure where to start?

Read our clinically reviewed health guides for clear, trusted information before your consultation.

Browse Health Guides